Senior Retail Sales Advisor

Full Time
Retail
Non Management
Permanent contract
English

The company

OMEGA is a company of the Swatch Group. It was founded in 1848. It was the first and only watch to be worn on the Moon. Has been the official timekeeper of the Olympics since 1932, starting with one man and a set of chronograph watches and is now 300 tonnes of equipment, OMEGA has a co-axial escapement which enables the watch to last longer with minimal wear and tear. An OMEGA planet ocean ultra-deep watch has gone the furthest depth in the ocean and James Bond has worn an OMEGA watch in the majority of movies OMEGA works with the Orbis International Flying Eye Hospital, which fights preventable blindness and vision loss around the world. OMEGA also has partnerships with Live Ocean and Yann Arthus-Bertrand’s GoodPlanet Foundation.

Job Scope

To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all OMEGA products to end consumers. Meeting all sales targets and Boutique objectives and supporting the management team.

Job Responsibilities

Management - To assist the management team in training, supervising and motivating employees. - Plan, organise and prioritise yourself and the team to optimise the use of available time. - Deliver high customer service within the team. - Motivate and develop team performance. - Assist in Adhoc managerial tasks as required. Security - Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention, careful operation of the till, and administration policies and procedures. - Maintain/build a general awareness of products and security hot spots. - Follow Company policy and procedures for opening/closing the boutique. - Maintain correct processing of all deliveries. - Opening and closing of the boutique. Sales - Greet and serve all customers by providing friendly service and delivering a full and memorable experience. - Ensure familiarity with the product collection, past and present, so that customers can be provided with as much detail as necessary. - Ensure good knowledge of all functions of watches and other products. - Provide reliable information to customers in all matters relating to sales and customer service. - Help display merchandise as directed. - Contribute to the boutique in reaching its monthly, quarterly and annual sales targets. - Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the boutique. Care of the Boutique - Ensure the boutique is kept clean and presentable at all times. - Back of house and shop floor are both just as important. - Health and Safety aware. - Good Visual Merchandising standards. Communication - Adhere to company policies and regulations. - Attend briefing sessions as directed by your line manager. - Can present and conduct themselves in a professional manner to both customers and colleagues. - Can deal with international customers and be familiar with their customs and culture. - Can communicate clearly to consumers and colleagues. Product Knowledge - Attend regular training days. - Take responsibility and be self-motivated and pro-active in understanding all new products, applying training, and following instructions. - Be able to deliver good product knowledge to our customers. Merchandising - Ensure products are displayed in line with Company policies and procedures. - Deliver high boutique presentation standards. Other - To entertain clients and guests within the boutique and external environment - To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Professional requirements

Skills and Experience - Proven experience in the Retail Industry at a sales advisor level. - Preferably from a watch/jewellery, or prestige retail background. - Demonstrate a good understanding of luxury retail. - Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer. - Be accommodating to shifts, longer trading hours, and staying late for VIPs, etc. - Adequate experience in handling international customers -Communicating in other languages will be advantageous, i.e. Mandarin or Arabic.

Languages

Good communication (both verbal and written in English).

Back to listing

United Kingdom - London

Apply for this Job

Share it on: