Delivery
Shipping Time:
Most orders are approved and processed within 2-3 business days. If a band adjustment is needed please allow an additional 2-3 business days for the watch to be serviced. Please allow additional processing time for orders placed on official US holidays. At this time, we do not ship on Saturdays and Sundays. Signature will be required for all orders.
Complimentary 2nd Day Express Shipping:
We want you to enjoy your item as soon as possible, therefore all orders will receive complimentary 2nd Day shipping unless otherwise noted. 2nd Day shipping will be applicable to all orders upon proper processing and approval.
Expedited Shipping:
If you need your order sooner, we offer an expedited shipping option. You may make your selection during checkout. Please note, standard processing times may apply.
Shipping Locations:
OMEGA will gladly ship to the 48 contiguous states as well as Washington D.C., Alaska and Hawaii. For clients in Puerto Rico, please contact your local boutique. We are unable to ship to PO Boxes.
Collect from Boutique:
We are proud to offer Boutique Pick Up services in select boutiques and with select product. Please make the proper selection during check out. Directions for collection will be provided via email.
Return
Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com/en-us/ by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged. Returns are only applicable to orders made on www.omegawatches.com/en-us/. Returns are not accepted in the boutiques. Earrings are final sale and may not be returned or exchanged.
Any order that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. We reserve the right to reject personalized items without providing reason. Personalized, engraved or embossed products cannot be returned.
To request a return, please visit your MyOMEGA account to print out your return label. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit.
We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Return Your Package To:
Swatch Group (U.S) Inc.
C/O – Omega Ecommerce Division
55 Metro Way, Suite 1
Secaucus , NJ 07094
OMEGA pays attention to online security.
We take the privacy and security of your payment and personal details very seriously. We use SSL encryption technology for online transactions to protect your card information.
The following methods of payment are available: VISA, AMEX, MASTERCARD, DISCOVER, UNION PAY, DINERS CLUB, PAYPAL AND AFFIRM.
OMEGA processes payments via Adyen.
All OMEGA watches are delivered with a 5-year warranty that covers the repair of any material or manufacturing defects. Please refer to the operating instructions for specific information about the warranty conditions and restrictions.
Every OMEGA watch is warranted for a period of sixty (60) months. It covers material and manufacturing defects existing at the time of delivery. During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. This includes the repair or replacement of any spare parts and/or rectifying any faults as identified by our Customer Service. In the event that repairs are unable to restore the normal conditions of use of your OMEGA watch, OMEGA guarantees its replacement by an OMEGA watch of identical or similar characteristics. The warranty does not cover normal wear and tear or damage caused by accidents or negligence. The warranty is rendered void if work is carried out on the watch by persons who are not authorised to do so by OMEGA.
OMEGA is proud to include the Swiss Made mark on all of its watches. This simple wording guarantees a standard of quality established over many centuries and is a world-renowned symbol of excellence.
