Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
The Role
The Senior Sales Associate will be hired to continuously achieving sales targets, deliver impeccable customer service, develop client relationships and client records within the boutique, assume supervisory responsibilities when required (e.g. opening and closing the boutique) and be an ambassador of OMEGA brand.
This role will be responsible for
Support the Boutique Manager ensuring sales targets are achieved
Ensure highest level of service standards at all times using the OMEGA sales ceremony
Assist in developing and maintaining a client database through strong sales
Maintain a strong focus on building strong VIP relationships with local clientele
Be able to open and close the Boutique unsupervised
Ensure the boutique operates smoothly in the absence of the Boutique Manager and Assistant Boutique Manager
Perform daily security stock counts
Be responsible for the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties
Provide feedback to Boutique Manager in relation to team performance
Develop own comprehensive OMEGA brand and product knowledge base
Know stock availability, delays, backorders and discontinued product lines
Complete E-Learning modules when required
The person in this role would need to have the following skills and experience
Minimum 2 years retail experience in the luxury sector preferred
Highly developed and proven customer service and client relationship skills
Excellent organisational skills
Excellent oral and written communication skills
Good computer literacy skills
Good time management skills
Energy, drive and enthusiasm
Impeccable grooming and presentation
Visual merchandising flair
Full and flexible availability
Luxury watch industry knowledge and experience an advantage